Frequently Asked Questions2019-08-20T15:05:37+10:00

Frequently Asked Questions

At Box Catering, we know good catering, good events and good food – inside and out. Since 2009, we have helped hundreds of customers like you on every conceivable event – birthday catering, wedding catering, party catering, corporate catering and so much more. And, while each event is different and we always make your specific needs our full focus, there are some questions that simply come up again and again. This page addresses most of them. If your query is not answered here, just contact us.

Why should I choose Box Catering for my event?2019-03-12T13:58:55+11:00

We are the only caterer based in Sydney that has 100% 5-star reviews of our service. This reflects our love of food and love of sharing it with customers. In delivering high-quality catering to every single event, we go further and think of things that you may not have considered. It’s one of the main benefits of our vast experience. Even better, all of our staff are committed professionals, dedicated to creating exceptional events and offering the best value and quality of food and service possible.

What is Box Catering?2019-03-12T13:58:29+11:00

Box Catering is the easiest and simplest way to organise catering at your next event. Our chefs can assist you in designing your own menu, or you can simply choose from our available options. From scratch, we prepare and cook items from a huge menu – from finger foods to boxed meals. Our key difference is we then deliver this award-winning food to you in temperature-controlled boxes specially engineered by Cambro. These high-tech boxes keep your food at the perfect temperature – hot or cold – until your event and guests are ready.

What is a Cambro Hot or Cold Box?2019-03-12T13:57:36+11:00

Cambro’s range of “Insulated Food Carrier” solutions has been engineered to keep your meals, snacks and refreshments at the perfect temperature until you are ready to serve. They are similar in concept to, but far more advanced than, the trolley boxes used by airlines. Our Cambro boxes are sealed, powered and temperature controlled – hot food stays hot, cold food stays cold. There’s no fear of spoiling, flies or sogginess. What it all means is your event schedule is no longer dictated by the kitchen.

How will you ensure that warm food arrives warm on delivery?2019-03-12T13:56:43+11:00

Your food will be delivered on presentation platters that fit inside temperature-controlled boxes. These boxes plug in and their heating units keep the food at the correct eating and food-safe temperature. Your waiters can work directly from these boxes to place amazing hot food onto tables or serving areas the instant it is needed. If you have elected for drop-off catering, you will be able to serve the food from these boxes and use them to keep other food hot throughout your event. Once finished, simply return the platters to the boxes, close the door and we will collect them the next business day.

How will my order arrive? Do I need to put the food onto platters when it is delivered?2019-03-12T13:55:34+11:00

All of our food is delivered ready to serve. When your food has been delivered, our delivery person will have removed the covering from any food items that should be unwrapped in advance. They will show you if any of the food items require you to add a sauce or garnish before serving. Then, you are ready to serve whenever it suits your event.

Do you cater for vegetarian, vegan, gluten-free and dairy-free?2019-03-12T13:54:37+11:00

Yes, we cater for all dietary requirements. We’re more than happy to accommodate any special dietary needs your guests may have. Remember, we cook everything from scratch. For your convenience, we have indicated which menu items cater to or can be altered for special dietary requirements using the following keys:

(v) = vegetarian; (gf) = gluten free; (df) = dairy free; (vegan) = vegan.

Intolerances and allergies will be accommodated as best possible, however please be aware that other orders may contain egg, shellfish, nuts, etc., and these are prepared using the same equipment unless we are otherwise notified. Our chefs are industry professionals trained in cross-contamination procedures. They are painstaking in their controls. Yet, while all care will be taken, no responsibility will be assumed.

Where is the food I have ordered prepared?2019-03-12T13:54:00+11:00

We have a large commercial kitchen located only a 10-minute drive from the Sydney CBD. Our kitchen is Gold Licence-approved for preparing our full and extensive catering menu. Our talented team of chefs have all the relevant qualifications and experience necessary to prepare amazing food to delight your guests.

Who can offer me advice on portion size, menu choices and pricing?2019-03-12T13:53:28+11:00

Our Catering Service Team and Events Managers are deeply experienced in assisting you with all manner of event-planning considerations. We just love helping create events and will be delighted to assist you with planning your menu, staffing requirements, equipment hire and even styling and design. Please call our office for assistance and we will put you in touch with the right person.

How do I know if Box Catering events are qualified to handle my requirements?2019-03-12T13:52:49+11:00

Box Catering is a Gold Licensed caterer, accredited by the Restaurant and Catering Industry Association of Australia. Fewer caterers hold this official licence than you may expect. The licence affirms that we enforce strict quality controls to ensure that the catering you receive is exactly what you ordered and of the highest quality. The reviews that we get from our clients give us great confidence that we are more than capable of achieving amazing events no matter the circumstances.

Are you able to provide staff and equipment hire?2019-03-12T13:52:21+11:00

We offer a range of staffing solutions including chefs, wait staff, event managers, beverage attendants and cocktail bartenders. All of our staff are professionally trained with the relevant qualifications (e.g. RSA certified) and are impeccably groomed and dressed in full uniform attire. They are friendly, discreet and efficient – true professionals. We are also able to provide certain items of equipment from our own stocks and will arrange any other requirements from our suppliers at very reasonable rates.

What happens with the Box Catering equipment after my event?2019-03-12T13:51:48+11:00

After you have enjoyed your meal, please place any items to be picked up back in the box and then place the boxes in a secure place undercover. If you were using powered boxes, they can be switched off at this point.

When will you collect the platters and boxes my order was delivered in?2019-03-12T13:51:17+11:00

One of our drivers will collect the equipment the next business day, unless other arrangements are made. Platters are picked up within 3 days of delivery – usually the next business day.

Will I be charged for lost or damaged equipment?2019-03-12T13:50:44+11:00